Q&A

If you have any comments or questions please contact us on movinginkblotmasks@gmail.com, we would love to hear your comments and opinions to help us improve.

 

Q&A 

ORDERING

How do I order?

Simply go to the catalog and press on the design that you want to purchase, then press on 'add to cart' or buy it now.

When you are done selecting go to your cart and click on check out and it will take you through the payment process, please fill the necessary information.

We accept PayPal and most major payment gateways.

 

 

SHIPPING

Where do you ship to?

Australia, USA, New Zealand, United Kingdom, Canada, Germany, Netherlands, Norway.

If we don't ship to your country please send us a message and we will check if we can send it to you.

 

Where is my order?

A tracking number will be updated when the order has left our side and you will be able to track it and know where it is

 

How much is shipping?

Domestic Australia postage is free

Express Domestic Australia postage is AUD 4

International deliveries cost AUD 22 which is around USD 15

 

How long will it take to deliver and arrive?

It will take us 1 business day to sew and screen print your order and ship it to you, when it's complete then this is the estimated arriving times:

Domestic takes between 3 to 6 business days

Express Domestic takes around 1 to 2 business days

International Deliveries may take up to 2 weeks, maybe less days or more depending on the speed of the delivering service

 

Will I have to pay customs and duties fees?

Unfortunately some countries will require extra customs and duty fees paid by the receiver, please check your local laws in regards to taxes and fees.

Your local post service may also require a fee to complete the delivery, it's something that unfortunately we can't control.

We do not provide any refunds for shipping, custom fees or the cost of your order if you refuse to pay the customs fees

 

 

RETURN POLICY

This product is for personal use and we don't accept returns.

We will try provide as much information from our product through our website so you know what you will be purchasing and have a positive experience with us.